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That’s why Care Concierge’s care experts will act as your personal care consultants. We’ll research on your behalf and find you the right care, at the right cost - turning stress into straightforward. Staff had variable knowledge of people’s preferences, likes and dislikes regarding their care and support needs.
Individuals who require 24-hour assistance and care from qualified nurses due to medical conditions and/or personal living needs. This may include people that require intensive rehabilitative care following a stroke, or simply need support using a peg feeding tube. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please tick below to say how you would like us to contact you. They also said that when receiving support with personal care the members of staff “make sure that your privacy and dignity is respected”.
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Situated in the attractive North London borough of Barnet, The Arkley care home welcomes residents with a wide range of residential and nursing needs. Care plans can also to be tailored to suit long or short stays for palliative care, convalescence care or helping younger adults with a physical disability. The Cotswold Home is a traditional property not far from Burford, where up to fifty-one residents can enjoy highly-skilled nursing and personal care. This award-winning service combines comfortable…Learn more about The Cotswold Home... People confirmed that the menu offered alternatives and that they were satisfied with the meals served in the home.
The Care Quality Commission is the independent regulator of health and social care in England. It monitors and inspects services, to make sure they are safe, effective and provide high-quality care. The Care Quality Commission is the official regulator for the care sector. They inspect care homes and care services to make sure they are safe, caring, effective, responsive and well-led. Eleanor Palmer Trust Home, also known as Cantelowes House, is a care home registered to accommodate up to 32 people. Its services focus mainly on caring for adults over 65 years including those with dementia.
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Complaints were not recorded effectively or people making complaints supported through the process. People were receiving person centred care and information about people’s needs had improved in files. However not all files had the same level of individualised care recorded.
People were positive about the service and the staff who supported them. People told us they liked the staff and that they were treated with dignity and kindness. Sufficient numbers of suitably qualified staff were employed to keep people safe.
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We are extending our range of analogue and digital services on an ongoing basis, investing wherever we see the best opportunity to create value for our customers. This is the latest available inspection report for this service, carried out on 31st December 2009. It is an annual review prepared by CQC after examining previous reports and information from the provider. We found some gaps in staff supervision frequency particularly for care staff, and some areas for further training. Staff were not always aware of which people living at the home were subject to a deprivation of liberty safeguard, which might place people at risk of inappropriate care.
They’ll even visit the residents who are spending time in the comfort of their own rooms. Our residents love taking care of our home, whether that’s looking after the plants from their wheelchair or helping us with a bit of paperwork in the office. These are great for using skills and enjoying a sense of achievement. All our bedrooms are spacious, nicely furnished, comfortable, and residents can have meals there if wanted.
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The nearest Food Shop is Morrisons which is a 24 minute walk from the care provider. Ratings are provided by Care Quality Commission and reflects the most recent report for this care home, which was published on 22 August 2018. People were positive about the staff who supported them and told us there were enough staff on duty to meet their needs.
People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. On the day of our inspection there were 30 people using the service. The Arkley Care Home is a nursing home providing accommodation with personal care and nursing care for up to 52 people. On the day of our inspection there were 38 people using the service. The registered manager understood their responsibilities and ensured people, relatives and staff felt able to contribute to the development of the service.
The continued development of the skills and performance of the staff was integral to the success of the service. And the provider had systems in place to monitor the quality of the service, seek people's views and make on-going improvements. Improvements had been made to staffing numbers, medicines management and some aspects of care provision in the home. However since the previous inspection a significant number of staff had left, including management, nursing and care staff. While new staff were being recruited a high level of agency staff were working in the home on a regular basis, and this clearly had an impact on the care that people received. The provider was taking steps to minimise the disruption caused with the use of a sole agency to provide all staff cover as far as possible.
You can convey your messages directly to interested members of your target group at the Frankfurt exhibition grounds and via online media. In order that our visitors have peace of mind, many of the Hotels in Frankfurt am Main have secure on-line booking facilities, so that you can arrange your visit easily, at the touch of a button. In order to protect your privacy on-line, all bookings are made through a secure server, which provides total protection for your personal data.
The manager was working with the chef and people using the service to implement improvements. People confirmed they had a choice of menu and that their religious and cultural menu requirements were being met. People using the service told us that they were offered a choice in relation to activities, care preferences and food and drink. People told us that they could attend meetings at the service and so could have a say in how the service was run. The provider had ensured that the correct equipment was available and suitably maintained.
A visitor told us that the members of staff were “helpful” when assisting people living in the home and another wrote to the home and praised “the attentive professionalism of so many”. People were satisfied with the competence of nurses and carers and told us “They know what they are doing”. They told us that there were enough staff on duty but that it “gets busy at times”. The inspection team was led by a CQC inspector joined by an Expert by Experience people who have experience of using services and who can provide that perspective. The provider had addressed most of the areas identified in their action plan. When we last visited the home on 7 and 8 January 2015 we found the service was not meeting eight of the regulations, and served two warning notices about care provision and staffing within the home.
The service was clean and there were systems in place to prevent and control infection. Discussion groups, arts and crafts, and flower arranging are examples of some of the activity groups residents have formed, while there are many visiting entertainers and events to look forward to. Find care homes that might be right for you, and book one or more visits. Customer Care Team Arranging care can be stressful, we’re here to help.
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